Our Services

Online Services

From home, work or while on vacation, your virtual branch is available 24 hours a day, 7 days a week whenever you need it.

How to Sign In:

1. When you log onto Online Banking for the first time, you will be asked to enter the Member ID (Account number) and Online Access PIN (Last four of the primary owner’s SSN)

2. Choose a Logon ID & Security Code

3. Enrollment successful

4. Log on using your new Logon ID & Security Code

5. You will be prompted to select and answer 3 challenge questions for the Enhanced Authentication. Please follow the prompts. Should you get locked out from Enhanced Authentication, please call the Credit Union at (808) 254-3566 for a security code reset

6. Accept Terms & Conditions

7. Add profile information: email address & mobile phone number

Debit & ATM Cards

• Maximum $600 per day

• Surcharge-Free ATM Machines – Hawaii - All Bank of Hawaii (BOH) ATMs

Mobile Banking 

Mobile App:

The mobile app provides fast and secure account access from your mobile device.

Features:

• Search for Koʻolau Federal Credit Union mobile banking at the Apple or Google Play Stores to download our free app

• Balance inquiries

• Remote Deposit Capture – check deposit by picture

• Transaction history

• Funds transfers

• Bill payer

• Find a branch, business hours, ATMs, holiday schedule

• Rates

• Credit Score

• Contact us

Mobile Wallet:

Mobile Wallet enables cardless transactions.

Features:

• KFCU credit and debit cards may be added to your mobile wallet

• Apple Wallet

• Google Wallet

• Samsung Wallet

• Transactions are tokenized for better security (each transaction is unique)

• Good at all merchants with such technology

Remote Deposit Capture

How To: 

1. Open mobile app (Ko’olau FCU mobile)

2. Sign back of check and write the verbiage - “For Mobile Deposit at Ko’olau FCU”

3. Select “deposit” at bottom of screen

4. Select “deposit a check”

5. Select account for deposit

6. Enter Check amount

7. Take photos (back & front of check)

8. Ensure check is focused within the picture border on screen

More Details: 

• Per item limit – $2,000

• Daily limit – $5,000

• Funds are normally received within two business days. (Does not include weekends and holidays). Please keep your paper check until funds are posted

• Deposits may only be to a savings or checking account. Once funds are posted and made available, transfers may be directed into the desired sub-share account

• Members will be notified by email when the check has been accepted or rejected

Windy Phone (Audio Response) (800-544-0930)

1. Choose one of the 4 options from the Main Menu

2. Enter your member number

3. Enter the PIN (last 4 digits of the primary’s SSN)

4. Enter your new PIN

5. Re-enter your new PIN

6. The PIN change will be confirmed

7. Program will continue where it left off based on the option chosen in #2 above

8. Your service will be enabled

KFCU CardApp

Control your debit, ATM, or credit card with the "KFCU CardApp" via your mobile phone. Turn the card off/on, view transactions, set travel notifications, restrict transactions, and report lost/stolen card.

You are able to make a payment towards your KFCU Visa Credit Card using another financial institution’s checking or savings account.

Bank to Bank Wires

Outgoing Wires (Wire to another Financial Institution)

Domestic outgoing wires must be processed by 4:00 pm Central Standard Time. International outgoing wires must be processed by 3:00pm Central Standard Time. International wires must be done in person at one of our branches. Domestic wires $5,000.00 and greater must be done in person at one of our branches. If there was an address change on your account in the past 30 days, wires must be done at one of our branches. Once the wire has been sent, the transfer is final and cannot be stopped, please make sure all the information about the wire is correct. If you provide incomplete or inaccurate written or verbal transfer instructions to us, we will not be responsible for any resulting wire transfer losses, delays or failed transactions.

Incoming Wires (Wire to Ko’olau Federal Credit Union)

Domestic Wires 
Catalyst Corporate Federal Credit Union
ABA #311990511
Further credit to: Ko’olau Federal Credit Union
Account#321380315 / Share Type 005
Final Credit to:
Member Name & Account#
(Reference – Share/Sharedraft/Loan)

International Wires
Catalyst Corporate does not have a SWIFT code that allows international wires to be sent directly to Catalyst Corporate. 

The sending foreign bank will need to go through its US correspondent bank or a foreign correspondent bank that has a banking relationship with a US correspondent bank.

Direct Deposit

Direct deposit is the electronic transfer of funds from your employer, Social Security or Pension Funds directly into your savings or checking account. Once in your account, you may authorize the automatic distribution of funds between accounts or to your loans. Many other types of payments can also be automatically and electronically sent to your accounts here. Payment types include and are not limited to:

• Social Security

• Annuities

• Dividends & Interest Payments

• Pensions

• Bonuses & Commissions

• Reimbursements

Benefits of Direct Deposit:

• It’s Fast & Convenient – the funds are deposited to your account on payday and are available immediately. No check holds to worry about

• It’s Safe – no lost or stolen paychecks to worry about

• It’s Easy – just complete the deposit form, give it to your employer or the company providing you with the payment and your funds should be directly deposited quickly and safely

FREE Financial Counseling & Education

Need help with a workable spending and savings plan, getting out of debt, understanding your credit report, buying a home, or planning for your financial future? Our loan officers will help you find solutions.

Money Management Counseling:

Our counselors help you develop both short-term and long-term financial strategies.

Debt Management Plan:

Consolidate your credit card payments, lower payment amounts, and even reduce or eliminate interest and fees.

Credit Report Review:

A loan officer will review your credit report with you, making sure you know your rights.

A shared branch is part of a nationwide network of credit union branches that allow members of participating credit unions to conveniently conduct transactions as though they were using their own credit union’s branch.  More than 1,800 credit unions participate in shared branching networks, creating over 5,500 shared branch locations. Shared Branching allows you to visit these branches and conveniently withdraw funds, make deposits, pay a loan, check balances, and transfer funds as if you were right at your own KFCU branch! 

If a credit union participates in a shared branching network, certain financial transactions can be made at that location to/from your KFCU account. Shared Branch locations are identified with a Shared Branch logo. Additional identification may be required and holds may be placed on check deposits.  

KFCU proudly participates in two shared branching networks: 

• The Hawaii Network gives you access to over 90 branches throughout the state of Hawaii

• The CO-OP Shared Branching Service network of more than 5,000 credit union locations nationwide and in several countries around the world like Japan, Guam, Canada, Puerto Rico, the United Kingdom, Netherlands, Germany, Spain, and Italy

So, whether you are traveling or moved off the island, simply locate a CO-OP or Hawaii Network Shared Branch nearby and continue to have convenient in-person access to your KFCU account. And, if you’re not a KFCU member and your credit union participates in shared branching, you can visit a KFCU branch to assist you as a guest member for FREE! Click on the Find a CO-OP Shared Branch Location button below to see if you’re eligible to be a guest member through shared branching.

Shared Branch transactions include:

• Cash withdrawals*

• Loan payments

• Deposits

• Transfers between accounts

• Money orders or cashier’s checks – fees may apply

Present the following when you visit a Shared Branch location:

• Photo ID (State Driver’s License, State or Military ID, Passport, or Consular Card)

• Your credit union’s name

• Your Member/Account Number

To locate a CO-OP Shared Branch location:

• Call 1-888-748-3266 (1-888-SITE-COOP)

• Find a CO-OP Shared Branch Location

*Some restrictions may apply, based on a location’s cash availability. Availability of funds deposited to your account will depend on KFCU’s policy. Funds may not be immediately available.

Member Deals & Rewards

Love My Credit Union Rewards

EXCLUSIVE MEMBER DISCOUNTS FROM NATIONAL RETAILERS

These discounts are free to our members because credit union members are known to be loyal, hard-working Americans, or in other words… ideal customers that our partners will gladly pay to do business with.

KFCU provides access to savings of up to 50% or more off the retail price on products and services you use every day. These aren't the limited offers you’ll find on normal “deals” websites, these are far greater and deeper savings. In fact, these member-only offers are secret from the public and we can only share the full deal with eligible KFCU members.

Access our one-stop website at LoveMyCreditUnion.org to open these exclusive, credit union member prices and savings on top brands that you already use.

Online Car Buying Through KFCU

Experience a stress-free car shopping process from pre-approved funding to getting the keys in your hand with Ko’olau FCU’s car buying service!  Powered by AutoSMART, you control the car-buying experience and gain access to over 2.6 million vehicles and 14,890 auto dealers across the U.S.  

Akamai car buyers do their auto buying research from the comfort of their homes. In fact, 80% of car shoppers conduct online research before they make a purchase.  

BROWSE DEALERS’ INVENTORIES ONLINE
Our online resource lets you instantly connect to a large selection of dealer inventory. Just use your computer, tablet, or smartphone to find your next ride—anytime, anywhere. 

FIND THE PERFECT CAR IN EXISTING INVENTORY OR BUILD YOUR DREAM CAR FROM SCRATCH
Whether you’re adding another car to your collection, upgrading your ride, or buying for the first time, our auto-shopping website has everything you need. Customize your search and find your ideal car, SUV, RV, or motorcycle. Can’t make up your mind? Virtually assemble your ideal car, and we’ll compare it to available inventory.

GET AN ESTIMATE ON YOUR TRADE-IN
If you’re looking for ways to save on your new vehicle, check the trade-in value of your current car on our website. You’ll know how much your car is worth before you ever meet the dealer.

APPLY FOR A CREDIT UNION LOAN
Once you’ve done the research and found your perfect car, the most important part...Make sure you get pre-approved for an auto loan from KFCU!

Save on the cost of your vehicle, no hassles or stress from a dealership, and get a ridiculously low interest rate.  WIN, WIN, WIN.  Apply for a KFCU pre-approval before you start shopping and find the car of your dreams by using AutoSMART today!  Oh, and if you do somehow find a lower interest rate than we initially offered you, we may be able to match your interest rate.

Farmers Insurance

Hurricane Coverage in Hawaii
Every Islander knows a hurricane can blow through and leave devastation in its wake. But there’s no reason your finances have to suffer for it — if you have insurance created specifically for hurricane damage.

Remember
Standard homeowner’s insurance doesn’t cover the damage that a hurricane’s brutally high winds and flooding can cause.

But you have options:

• Hurricane insurance can help you with the costs of repairing the wreckage caused to your home and belongings by a hurricane’s gale winds

• Flood insurance does the same for damage caused by the storm surge, rising waters and flooding that a cyclonic deluge can bring

We can help
To help you line up the hurricane coverage you want, Hawaii’s credit unions are working with Farmers® Hawaii to provide credit union members with special rates and priority service. It’s the kind of local, personal, hands-on care that Hawaii is known for – and you deserve.

If you purchase hurricane and/or flood insurance through Hawaii Insurance Consultants, a sister company of Farmers® Hawaii, you’ll receive a discount on your Farmers Hawaii auto insurance policy. If you don’t already have a Farmers Hawaii auto insurance policy, call our dedicated credit union line today at 800-515-1023. Others who switched saved an average of $435* on auto insurance.

Find out more:

• Call us at 800-515-1023

• Or visit us at farmershawaii.com/partners/hcul/

Farmers Hawaii has been the choice of many island residents since 1955.

*Average savings from information provided by new policyholders from 11/01/20 to 11/01/21 that shows that they saved by switching to Farmers Insurance Hawaii.
Auto Insurance underwritten by 21st Century Centennial Insurance Company. Hurricane and Flood insurance placed through Hawaii Insurance Consultants, Ltd.